FINAL SALE: Please note we are unable to refund or exchange items bought from online outlet for 'Change of Mind' reasons - however this doesn't affect your statutory rights.
As per your statutory rights, we will provide refunds on an outlet item if it has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn't do what we said it would do, or what you asked for and can't be easily fixed.
Please note that the online outlet is different to normal sale items from the online store.