For customers outside of Australia, we recommend that you use a tracking option on your parcel as we will not be able to trace your parcel for you.
Once Marcs receives your item(s) please allow up to 2 weeks for any refund to credit your account.
If you are within Australia and would like to track delivery of your return parcel back to Marcs simply visit http://auspost.com.au/track/ and type in the tracking number. (Your tracking number is called an ‘AP article ID’ and this can be found on the attached post returns label next to the barcode.)
In the unlikely event that you don't receive an email from us advising you of next steps with regards to your refund or exchange within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.