Returns Policy

• All returns must be made within 60 days of receipt of your order. For a limited time. This is usually 30 days.
• We are unable to offer exchanges for online orders. Refunds will be processed for all returned items. 
• All full priced and sale items purchased online can be returned by post for a refund. 
• We are unable to offer a refund for sale items due to “change of mind” in any of our standalone and concessions located in David Jones or Myer department stores. 
• All outlet items purchased online are not eligible for a refund for "change of mind" reasons. All outlet sales are final. Please note this does not affect your statutory rights. 
• Online purchases may be returned to any of our open standalone stores (except items purchased with Afterpay), provided our usual returns policy terms are met. 
• Items purchased online with Afterpay must be returned to our online store. 
• Concessions located in a David Jones or Myer department store are unable to offer a refund or exchange on any items purchased online. 
• The online store cannot offer a return or refund for items purchased in a standalone store or concessions located in a David Jones or Myer department store. 
• Refunds will be processed in $AUD.
• We are unable to process refunds in person at our head office or the online store.
• We request you include your original receipt/invoice with your parcel.
• All items must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
• For online and standalone store purchases, we will provide a refund on any full price or SALE item that is faulty or not as described.
• All shoes should be returned without scratches or stains and in their original, undamaged shoe box.
• Due to hygiene reasons we are unable to accept returns for swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.
• When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
• Refunds will be credited against your original method of purchase.
• If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed.
• If you placed your order using a Loyalty Reward, any rewards redeemed in purchasing that item will be issued as a credit note, valid for 30 days from issue.