Returning your purchase is quick and easy. Use the below table to understand where you can return your items.
|Purchase Location||Return Location|
|Online Store||Marcs Store||Myer||David Jones|
|Refund on full price and Sale. Excludes outlet.||Refund on full price and Sale. Excludes outlet.||X||X|
Online Store (Paypal & Afterpay)
|Refund on full price and Sale. Excludes outlet.||X||X||X|
|Marcs Store||X||Refund or Exchange on full price items. Excludes Sale and Outlet.||X||X|
|Myer||X||X||Refund or Exchange on full price items. Excludes Sale and Outlet.||X|
|David Jones||X||X||X||Refund or Exchange on full price items. Excludes Sale and Outlet.|
All items must be returned within 60 days of receiving the order. For a limited time. This is usually 30 days.
All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All shoes should be returned without scratches or stains and in their original, undamaged shoe box. For hygiene reasons, we do not offer returns on swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.
Please note, you will not be credited the cost of delivery as part of your return, unless the item is faulty.
We are unable to offer exchanges for online orders. Refunds will be processed for all returned items that meet the Returns Policy conditions.
Refunds will be credited against your original method of purchase and will be processed in $AUD. If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed. If you placed your order using a loyalty reward, your reward will be credited back to your membership account.
We are unable to process refunds in person at our head office or the online warehouse. Please note that concessions located in a David Jones or Myer department store are unable to offer a refund or exchange on any items purchased online.
Online orders paid with Afterpay or Paypal cannot be returned in store and must be returned by post. Online orders paid with a credit card may be returned in a standalone store.
ONLINE OUTLET & FINAL SALE: Please consider Online Outlet and Final Sale purchases carefully as items marked as "Online Outlet" or "Final sale" cannot be returned (subject to the Australian Consumer Law). If you receive an Outlet Sale / Final Sale item that is damaged or faulty, please contact firstname.lastname@example.org and our customer care team will be happy to assist you.
We offer free returns by post for all online orders delivered within Australia either by ParcelPoint or Australia Post. Follow the below steps to book your return to us.
FREE RETURNS WITH AUSTRALIA POST
Australia Post is an easy way to return your online purchase, giving you the option to drop off your parcel at your local Australia Post Office or red Australia Post box.
FREE RETURNS WITH PARCELPOINT
ParcelPoint is the new, easy way to return your online purchases. Now you drop off parcels at your local store, when it suits you. Choose from hundreds of trusted locations, open weekends and after-hours to suit your lifestyle.
ONLINE RETURN INSTRUCTIONS
1. Contact email@example.com to obtain your Return Authorisation Number.
2. We will email you your Return Authorisation Number, a Return Slip and a link where you can create a free return shipment (Australia only).
3. Fill out the Return Slip in full.
4. Repackage your item/s and enclose the Return Slip.
5. Download and print your shipping label. Apply to your package once you have securely packed your items.
5. Drop off your parcel to to your nearest post office (only if selected Australian Post) or any store offering ParcelPoint Returns (only if selected ParcelPoint).
Once we receive your return, please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your payment method or card issuer, it can take up to 10 business days for the funds to show in your account. Please note postage is non-refundable.
TRACKING YOUR RETURN PARCEL
If you elected to return your parcel back to us by Australia Post, visit the Australia Post Website and enter your parcel tracking number, this will have been included on the label emailed to you.
If you dropped your parcel off at a ParcelPoint location, visit the ParcelPoint Website and enter your ‘ParcelPoint Reference’ number, which is located in the ‘Proof of Lodgement’ confirmation email.
RETURNING IN STORE PURCHASES
For in store and concession purchases, we are unable to offer a refund for Sale items due to “change of mind”. This does not affect your statutory rights.
For health reasons, change of mind returns will not be accepted on lingerie, shoes, jewellery and accessories. We are unable to offer returns on gift cards.
Purchases made in store can be returned to any store. Stores cannot accept returns or exchanges for items purchased online or from Myer and David Jones stores.
Simply present your receipt or proof of purchase in-store and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances. All returns must be in the original condition. The item must not be worn, altered or washed, and must have its original tags attached.
Refunds for faulty merchandise will be processed using the same method of payment used to make your purchase. Where the purchase was a gift card, a credit voucher will be issued.
Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.
If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once they have been inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.