Delivery information for New Zealand orders

Orders over $150 AUD	FREE
Orders under $150 AUD	Free for a limited time. This is usually $10 AUD

New Zealand orders are couriered with DHL express and may take up to 10 days to be delivered depending on the destination country's customs process. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. We are currently unable to deliver to international PO Box addresses.

All international orders are exempt from Australian GST (10%), however they will incur taxes and duties applied by customs in the country where the order is delivered. Any taxes and duties incurred in the country of destination will be paid for prior to the customer receiving the order. Please be aware that any additional fees that are incurred will be the responsibility of the customer: this includes storage of parcel or any administration fees incurred if you are unable to accept delivery. Marcs has no control over these charges and we are unable to tell you what the cost would be.

We recommend that New Zealand customers use the website www.customs.govt.nz before you purchase as they have a duty estimator which allows you to see how much you may have to pay and how the charges are worked out. 

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly. 

We will endeavour to have your items sent to you as per our delivery timeframe. If there are any problems with your order, we will contact you as soon as possible.