What is the policy on refunds?

If you are not completely satisfied with your purchase, refunds are welcome subject to the conditions stated in our returns policy. Marcs is happy to refund for change of mind on full priced items or sale within 30 working days of receipt of your order. Please refer to our returns policy for more details and a step-by-step guide on how to return your items to our online store or one of our physical standalone stores.

We offer free returns to any one of our Marcs standalone Australian stores and we also offer free returns by post within Australia. Unfortunately our concession stores in Myer and David Jones and our Outlet stores will not be able to offer you a refund or exchange. For all ‘change of mind’ purchases all items must be in the original conditions as purchased, with labels, tickets attached. You will be refunded back to your original method of payment. If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed. If you placed your order using your rebate/insight points, these will be credited back to your membership account within 1-5 working days.

We do not offer exchanges on orders - should you wish to get a different size or colour we suggest you re-purchase the item you want in the new size to avoid disappointment if the item sells out and then return to us the unwanted items.

SALE - sale items purchased online can be returned either online or to a Marcs standalone store for a full refund, provided the item meets all the conditions of our returns policy shown above. This differs from our in-store policy where we will offer a credit voucher or exchange for the value of sale items bought in-store which are returned for ‘change of mind’ reasons; stores will provide a refund on any item that is faulty.

We also do not offer a refund for ‘change of mind' purchases on swimwear, underwear, cosmetics or pierced earrings.