FAQs

Birthday Rewards

• Birthday Rewards Policy

Marcs Stores

• How do I find my closest store?
• How do I contact customer care?
• Does Marcs hold items?
• Does Marcs offer a lay-by service?

Using the website

• How can I find out what size I need?
• What is the best way to view the Marcs website?
• Does Marcs use cookies on the website?
• Will I be able to use the site if I have disabled my cookies in my browser?
• I'm having problems viewing the website - Why am I seeing an error message?

My order and delivery

• Can I change or cancel my order?
• Can I change the address of my delivery?
• Does Marcs offer international delivery?
• Which courier company does Marcs use?
• How much will postage and packaging cost?
• How can I track my order?

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Finding a product

• I have seen an item in a magazine – how can I find out which store it is in or when it will be available?
• Is everything I have seen in Marcs stores also available online?
• What do I do if the item I want is not online?
• Will you be restocking a certain garment?

Marcs Insight Reward Program

• Terms & Conditions
• Reward Redemption
• How to redeem rewards
• Earning Rewards

Afterpay

• What is AfterPay?
• How do I use Afterpay?
• What do I need in order to use Afterpay?
• How does the payment schedule work?
• Is there a limit to how much I can spend on a single transaction?
• Will my order be dispatched straight away?

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Returns and Exchanges

• What is the policy on refunds?
• How will I know Marcs has received my returned items?
• How long will it take for my refund to be processed?

Shopping Online

• How do I order online?
• When will I be charged for my order?
• Do I need to set up an account with Marcs to shop online?
• How to place an order with PayPal
• What cards does Marcs accept for payment?
• What currency does Marcs use?

See all 13 articles