Reward Redemption

• Rewards are only available for use in the country where the membership was originated i.e. Rewards related to Australian and online memberships can only be redeemed in Marcs stores within Australia, Marcs in Myer and David Jones stores or online at marcs.com.au. Rewards cannot be used on The Iconic.
• Rewards will expire within 3 months from the date of issue unless redeemed prior.
• Rewards can be redeemed on any product purchases, excluding gift vouchers.
• Rewards are held at the Marcs point of sale system until redeemed, or expired.
• Rewards may be redeemed once only and subsequent use of a reward may be refused.
• Marcs will endeavour to contact members via email or SMS to notify of rewards earned or due to expire, yet will not be liable if it does not. Any rewards that are redeemed prior to a notification being received by the member may affect the reward amount. Members must provide a valid email address and/or mobile number to ensure that they receive notifications regarding a reward or reward expiration.
• Members are entitled to a 30 day exchange or refund period. For the purposes of reward calculations, the value of the refund will be deducted from the Members accumulated spend as at the date the return is made.
• Members are eligible for free shipping and returns for all online orders over $100 being delivered within Australia and New Zealand. This offer does not apply to delivery to international destinations.
• Information relating to members will be held in a database and made available to all Marcs stores. By becoming a Member you consent to information being used for communicating, marketing and other purposes relating to the Marcs Insight Loyalty Program as outlined in the Privacy Policy.
• If an item is unable to be fulfilled from an order and is cancelled, any Rewards redeemed in purchasing that item will be issued as a credit note, valid for 30 days from issue.
• If an Item is returned because it is faulty or defective, you will receive a refund for the amount paid at the time of purchase. Any Rewards redeemed in purchasing that item will be issued as a credit note, valid for 30 days from issue.
• If an Item is returned for change of mind you will receive a refund for the amount paid at the time of purchase. Any Rewards redeemed in purchasing that item will be issued as a credit note, valid for 30 days from issue.
• If an Item is exchanged any Rewards applied at the time of original purchase will be transferred to the new item.